Refund policy

We try to take the worry out of returns. 

 

Undamaged, unbuilt returns

We understand sometimes you can change your mind about a product. If you could pack the product back up, unbuilt, in it's original packaging. Contact us at the email address below and we will let you know where it can be returned.

Once received, we will send you a refund for the whole of the value you paid - we don't charge restocking fee's.

 

Damages

Obviously, we don't want you to receive damaged goods. Whilst we make every effort to ensure the products are well packaged for the rigors of the UK carrier, things can happen.

Please let us know asap if your goods have been damaged.

We will do everything possible to help you should you need to return a damaged product. All we ask is that you package it back up as best you can in the original packaging in its pre-built state. 

To start a return, you can contact us at contact@furnihaus.co.uk. If you can supply photos of the damage it will make the whole process quicker. We will send a postage label out to you for return to our warehouse (print at home and tape it on).

Once received, we will issue a full refund or alternatively, ask us to send a replacement if you still require the product.